Communication Skills: Conflict with Senior Physician

Teaching

1. Establish professional therapeutic relationships with patients and their families
	1.5. Manage disagreements and emotionally charged conversations
		1.5.1. Demonstrate sensitivity to the emotional and psychological impact of acute emergency situations on patients and families, and provide appropriate counseling
		1.5.2. Communicate effectively with patients and their families about terminal illness and bereavement, including:
			1.5.2.1. Care of the dying
			1.5.2.2. Goals of care
			1.5.2.3. Medical assistance in dying (MAID)
			1.5.2.4. Immediate aftermath of bereavement
			1.5.2.5. Organ donation requests
			1.5.2.6. Requests for postmortem autopsies

1. Work effectively with physicians and other colleagues in the health care professions
	1.1. Establish and maintain positive relationships with physicians and other colleagues in the health care professions to support relationship-centred collaborative care
	1.2. Negotiate overlapping and shared responsibilities with physicians and other colleagues in the health care professions in episodic and ongoing care
		1.2.1. Make effective use of the scope and expertise of other health care professionals
		1.2.2. Work effectively in intra and inter-professional teams
		1.2.3. Establish a clear understanding with the referring physician regarding role and responsibility for ongoing care
	1.3. Engage in respectful shared decision-making with physicians and other colleagues in the health care professions
		1.3.1. Integrate the patient’s perspective into the collaborative care plan
		1.3.2. Address the questions and concerns of the referring/primary care physician when acting in the consultant role
		1.3.3. Share expertise when acting in the consultant role, using referral as an opportunity to improve quality of care
2. Work with physicians and other colleagues in the health care professions to promote understanding, manage differences, and resolve conflicts
	2.1. Show respect toward collaborators