Communication Skills: Case Base History Taking

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1. Establish professional therapeutic relationships with patients and their families
	1.1. Communicate using a patient-centred approach that encourages patient trust and autonomy and is characterized by empathy, respect, and compassion
	1.2. Optimize the physical environment for patient comfort, dignity, privacy, engagement, and safety
	1.3. Recognize when the values, biases, or perspectives of patients, physicians, or other health care professionals may have an impact on the quality of care, and modify the approach to the patient accordingly
	1.4. Respond to a patient’s non-verbal behaviours to enhance communication
	1.5. Manage disagreements and emotionally charged conversations
		1.5.1. Demonstrate sensitivity to the emotional and psychological impact of acute emergency situations on patients and families, and provide appropriate counseling
		1.5.2. Communicate effectively with patients and their families about terminal illness and bereavement, including:
			1.5.2.1. Care of the dying
			1.5.2.2. Goals of care
			1.5.2.3. Medical assistance in dying (MAID)
			1.5.2.4. Immediate aftermath of bereavement
			1.5.2.5. Organ donation requests
			1.5.2.6. Requests for postmortem autopsies

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